1. Introduction
Cybernaxe Solutions ("we", "our", "us") operates the website at cybernaxe.com and provides AI automation, custom software development, and web application services. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our services, or interact with us.
By using our website or engaging our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
2. Information We Collect
Information you provide directly
We collect information you voluntarily provide when you:
- Submit a contact form or enquiry on our website
- Send us an email or message via WhatsApp
- Request a quote, consultation, or proposal
- Engage us for a project or ongoing services
- Subscribe to updates or newsletters
This information may include:
- Your name and email address
- Phone number and WhatsApp contact
- Company name and role
- Project details and business requirements
- Any other information you choose to share
Information collected automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and approximate location
- Browser type and device information
- Pages visited and time spent on each page
- Referring website or source
- Operating system and screen resolution
Information from third-party services
If you contact us via LinkedIn, WhatsApp, or other third-party platforms, we may receive limited profile information depending on the platform's settings.
3. How We Use Information
We use the information we collect to:
- Respond to your enquiries and provide requested information
- Prepare proposals, quotes, and project scopes
- Deliver, maintain, and improve our services
- Communicate about projects, updates, and support
- Send administrative notices and service-related messages
- Analyze website usage to improve user experience
- Detect, prevent, and address technical or security issues
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encrypted transmission (HTTPS) across our website
- Access controls on internal systems and databases
- Secure third-party services for data storage and communication
- Regular review of our security practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Contact form submissions and enquiry records are typically retained for up to 24 months, unless a longer period is required for an ongoing business relationship or legal compliance.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete information
- Deletion — Request deletion of your personal information, subject to legal obligations
- Objection — Object to certain processing of your information
- Portability — Request transfer of your information in a structured format
- Withdraw consent — Withdraw consent where processing is based on consent
To exercise these rights, contact us at privacy@cybernaxe.com. We will respond within 30 days.
9. Third-Party Services
Our website and services may use third-party tools that have their own privacy practices. These may include:
- Hosting — Vercel (website hosting and deployment)
- Communication — Google Workspace, WhatsApp (for enquiries and messaging)
- Analytics — Privacy-friendly analytics tools for aggregate traffic data
- Storage — Google Sheets (for contact form submissions)
We recommend reviewing the privacy policies of these providers for more information about their practices.
10. Children's Privacy
Our website and services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
11. International Transfers
Cybernaxe Solutions is based in Sri Lanka and serves clients globally. Your information may be transferred to and processed in countries other than your own, where data protection laws may differ.
When transferring information internationally, we take steps to ensure it receives an adequate level of protection consistent with this Privacy Policy.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: